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Charles C Mobbs (FiH)
Chairman
Charles is a new addition to the IndiCater team, and joins the company as Chairman. His role focuses on helping the team to grow the company, expanding the number of corporate clients using IndiCater's wide range of back of house management software. Charles is a Fellow of the Institute of Hospitality and joins the company from one of the UK's leading hospitality software suppliers. His career background has always been inside the hospitality industry, and includes previous management roles with Hilton Hotels. Charles is a keen golfer and cricket spectator (MCC member). He also enjoys good food, good wine and good company! |
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Mike Day
Founder and Chief Executive
Mike is responsible for corporate strategic development and creating new applications. Previously Managing Director of Customised Contract Catering which he formed with Lou Willcock in 1991 and built to £7M annual sales with 400 staff operating in 65 locations. The company was sold to Granada plc in 1999. Other positions include Operations Director for David Lloyd Leisure prior to their sale to Whitbread, six years as Hospitality Director for Robert Maxwell's Pergamon Group, hotel manager with Kingsmead Hotels and senior positions with Grandmet Catering. Mikes greatest achievement is reporting directly to Robert Maxwell for 7 years and leaving with his pension before he fell off his boat. |
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David West (MCSD, MCSA, ACiD)
Technical Director
David is responsible for IT strategy and software development. Beginning his career with advertising agency Abbott Mead Vickers in London as Internet Development Manager, David has been instrumental in the development of software and internet applications for a number of corporate businesses. Prior to becoming IndiCater’s Technical Director, David led a team of developers to deliver software solutions for companies such as Microsoft, Goldman Sachs, Visa International and Diageo. David is a Microsoft Certified Developer/Administrator and has most recently qualified as an Apple Certified iPhone Developer. Apart from being gadget mad, he has a passion for French food and wine, is a season-ticket holder at Fulham and also enjoys photography and cinema. |
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Lou Willcock (Bsc Hons)
Founder and Director
Lou is responsible for marketing and communications. Previously Sales & Marketing Director of Customised Contract Catering which she formed with Mike Day in 1991 and built to £7M annual sales with 400 staff operating in 65 locations. The company was sold to Granada plc in 1999. Other industry positions held include Associate Lecturer in Marketing and Business Studies at Oxford Brookes University, Sales Executive with Gardner Merchant prior to their sale to Sodexho, and she has run her own successful Marketing Consultancy. Lou is a Visiting Fellow at Oxford Brookes University. Her favourite thing is Musical Theatre although she can’t sing or dance. |
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Clair Wentzel (MCSE, CCNA)
Client Support
Clair has over 10 years of experience in the IT industry providing both hardware and software support to a range of different companies of various sizes and industries.
She is qualified as both a Microsoft Certified Systems Engineer and a Cisco Certified Network Associate.
Clair has a keen interest in health and nutrition and, coming from South Africa, her favorite thing is sunshine (although surprisingly, she has no tan)! |
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Michelle Haveron
Chief Executive's PA & Office Administrator
Michelle’s role encompasses company communications, and responsibility for line one support to our business partners. Originally from Cape Town (SA), Michelle has previously worked in customer and client support with Loch Fyne Restaurants, Phyllis Court Club, and latterly with Invesco Perpetual.
Michelle lives in Henley with her partner and two cute cats. She loves the summer sun (when it arrives) and has a passion for travel, skiing, art and reading. |
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Wendy Gilchrist
Client Support
Wendy is jointly responsible for client support. Following 10 years as a Personnel Manager for Croydon Council responsible for managing and developing over 400 staff, Wendy joined the Croydon Chamber of Commerce as a PA to the Chief Executive. In 2001 Wendy progressed into the IT sector where she became Operations Manager for a software company working for clients such as Microsoft, Visa and Diageo. After a short time she headed up the IT and Internet Services department, where she managed independent IT accounts and was responsible for online support. Her favourite film is Amelie, a beautiful and rather mysterious French movie. |
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Jackie MacDonald
Sales Administrator
Jackie returned to work in late December 2007 after a five year career break following the birth of her lovely son Joe. Jackie previously worked in the Financial Services Sector undertaking a variety of roles including Sales Administrator; PA to a Sales Director & Sales Team; and a Marketing Associate covering the United Kingdom and Europe.
Jackie enjoys walks with her husband, son & bouncy Labrador Theo. One of her favourite things is socialising with friends and family. |
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Syed Shabbir (Msc)
Technical Developer
Syed joined the technical development team at IndiCater in the summer of 2008 and holds a Masters Degree in Internet Computing from the University of Surrey.
Working with the latest Microsoft technologies, Syed is responsible for the development and enhancement of IndiCaters range of products and services, along with database management and development.
Outside of work his hobbies are FPS and strategy gaming, cricket and current affairs. |
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Fiona Shields
Finance Manager
Fiona has worked with Mike and Lou for what is now approaching 20 years. After a long and successful career with British Airways, Fiona joined Customised Contract Catering in an accounts role when the company was just an idea. Over a period of 8 years Fiona was instrumental in the successful growth of the company.
Following its sale to Granada, Fiona started again with the couple as they formed IndiCater, and is now responsible for the day to day financial management of the company. Fiona's passions are her puppy Fran, gardening and enjoying life. |
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Andrew Merrett
Public Relations
Andrew has over 25 years experience in the hospitality industry ranging from operations to food and brand development. Over the past nine years, he has specialised in communications and spent four years as Corporate Affairs Director for Aramark responsible for both external affairs and internal communications for the 14,000-strong UK workforce.
Andrew assists IndiCater with communications strategy and is a great advocate of remote working, completing most of his work from home in Mallorca! |
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Helen Milton (Bsc Hons)
In Memorium
1977-2008
Helen was instrumental in building IndiCater into the company that it is today. Helen joined at the very start, and much of what exists is a direct result of her hard work and commitment. Words cannot express the void that Helen has left behind in the IndiCater team. Helen was much loved by all who knew her and is so much missed by us all. In the lovely words of a client:
"I am with Helen in my mind. I hear 'Good morning, IndiCater!' and I want to for all my life". |
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