The IndiCater Team

Charles C Mobbs (FiH)
Chairman

Charles joined IndiCater as company Chairman in 2009.

His role focuses on helping the team to grow the company, expanding the number of corporate clients using IndiCater's wide range of back of house management software. Charles is a Fellow of the Institute of Hospitality and joins the company from one of the UK's leading hospitality software suppliers.

His career background has always been inside the hospitality industry, and includes previous management roles with Hilton Hotels. Charles is a keen golfer and cricket spectator (MCC member). He also enjoys good food, good wine and good company!

Mike Day
Founder and Chief Executive

Mike is responsible for corporate strategic development and creating new applications. Previously Managing Director of Customised Contract Catering which he formed with Lou Willcock in 1991 and built to £7M annual sales with 400 staff operating in 65 locations. The company was sold to Granada plc in 1999.

Other positions include Operations Director for David Lloyd Leisure prior to their sale to Whitbread, six years as Hospitality Director for Robert Maxwell's Pergamon Group, hotel manager with Kingsmead Hotels and senior positions with Grandmet Catering.

Mikes greatest achievement is reporting directly to Robert Maxwell for 7 years and leaving with his pension before he fell off his boat.

David French (BSc CEng MIEE)
Technical Director

David joined IndiCater as Technical Director in 2011.

David has always been at the forefront of technology innovation initially during a ten-year period with BT. His first major role was as head of technology for their subsidiary that developed communications and data solutions for the financial services industry world wide.  This was followed as Product manager for BT’s PABX sales and procurement and installations.  David then founded a telemarking and automated voice company before it was sold after ten years to the Mail Marketing Group.

David’s hobbies are sailing and golf when he can find the time.

Lou Willcock (BSc Hons)
Founder and Director

Winner of the Shine Mentor of the Year 2011; listed in the Top 100 Most Influential Women in Hospitality, Leisure, Travel and Tourism 2011 by Women1st/People1st, Lou is responsible for marketing and communications. Previously Sales & Marketing Director of Customised Contract Catering which she formed with Mike Day in 1991 and built to £7M annual sales with 400 staff operating in 65 locations. The company was sold to Granada plc in 1999.

Other industry positions held include Associate Lecturer in Marketing and Business Studies at Oxford Brookes University, Sales Executive with Gardner Merchant prior to their sale to Sodexho, and she has run her own successful Marketing Consultancy.

Lou is a Visiting Fellow at Oxford Brookes University.

Her favourite thing is Musical Theatre although she can’t sing or dance.

Clair Wentzel (MCSE, CCNA)
Client Account Manager

Clair has over 10 years of experience in the IT industry providing both hardware and software support to a range of different companies of various sizes and industries.

She is qualified as both a Microsoft Certified Systems Engineer and a Cisco Certified Network Associate.

Clair has a keen interest in health and nutrition and, coming from South Africa, her favorite thing is sunshine (although surprisingly, she has no tan)!

Lucy Thompson
Client Projects and Training

Lucy works closely with our client teams on the structured implementation of IndiCater, and on special projects.  She also delivers much of IndiCaters training.

Lucy has a wonderful mix of client and customer facing experience.  She has managed several pubs and has spent 5 years working in the wine sector.  Lucy joined IndiCater from a recruitment role in the Highways and Rail sector where she was busy placing civil engineers in appropriate roles.

Throughout her career Lucy has gained a huge amount of experience working in support and delivery roles and these have helped her to develop excellent communication skills.  She is now taking her skills one step further and is a part time student on a psychotherapy course at Oxford University.

Lucy adores the sunshine as well as dancing (badly) and skiing. She took up boxing last year which is fantastic fun but says she is too vain to actually take it beyond a bit of sparring.

Ryan Fletcher
Customer Support

Ryan is the newest member of the team at IndiCater. Before joining the company he studied IT at Zenos Academy in High Wycombe. He holds several qualifications in IT including a level 3 diploma, COMPtia A+ and Microsoft Technology Associate.
 
Ryan has lived in high Wycombe all his life. He has a great sense of humour and is always ready for a laugh, no matter what the occasion. He enjoys participating in many sports including Football (Arsenal Fan), golf and basketball. Socialising with friends and his girlfriend is also a big part of Ryan’s life.

Syed Shabbir (MSc)
Technical Developer

Syed joined the technical development team at IndiCater in the summer of 2008 and holds a Masters Degree in Internet Computing from the University of Surrey.

Working with the latest Microsoft technologies, Syed is responsible for the development and enhancement of IndiCaters range of products and services, along with database management and development.

Outside of work his hobbies are FPS and strategy gaming, cricket and current affairs.

Lakshmi Peri
Technical Developer

Lakshmi joined technical development team in November 2011. She has a Master Of Science degree In Information Technology and has 9 years of development experience in Microsoft and related technologies.

Since joining, Lakshmi has seamlessly integrated into IndiCater's development team and is responsible for development and testing enhancements to IndiCater's products range and services.

Lakshmi loves reading books and has special interest in crime & investigation series including Agatha Christie & Robin Cook.

Alexis Abunyewa
Project Administrator

Alexis is enthusiastic and passionate, with a strong determination to achieve the best results. Alexis has worked in retail for 6 years, spending 2 of them as a departmental manager and general supervisor.

Alexis has recently completed an intense IT course with Zenos Wokingham academy. Her qualifications include CompTia A+, MTA Networking Fundamentals and MTA OS Fundamentals, level 3 diploma in ICT and a level 3 extended Professional Competence.

Alexis enjoys running, singing, reading and socialising with her friends.

Andrew Merrett
Public Relations

Andrew has over 25 years experience in the hospitality industry ranging from operations to food and brand development.

Over the past nine years, he has specialised in communications and spent four years as Corporate Affairs Director for Aramark responsible for both external affairs and internal communications for the 14,000-strong UK workforce.

Andrew assists IndiCater with communications strategy and is a great advocate of remote working, completing most of his work from home in Mallorca!

Helen Milton (Bsc Hons)
In Memorium
1977-2008

Helen was instrumental in building IndiCater into the company that it is today. Helen joined at the very start, and much of what exists is a direct result of her hard work and commitment. Words cannot express the void that Helen has left behind in the IndiCater team. Helen was much loved by all who knew her and is so much missed by us all. In the lovely words of a client:

"I am with Helen in my mind. I hear 'Good morning, IndiCater!' and I want to for all my life".