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Customer Support

Our support desk is manned by a dedicated team of professionals based at our offices in Henley–on–Thames. We have made a commitment not to outsource our customer support and believe that its place is at the heart of our office space, in the heart of our business.

We are pleased to offer a variety of support packages which suit a combination of client needs and budgets.

Included within the license fee of all of our Modules is an email ticket support service for registered end users, and telephone support for registered Gatekeepers. Registered users are provided with access to an email ticket support system, with a response normally returned from one of our support team within one business day. Gatekeepers have access to a telephone support number.

Both services are available Monday to Friday 9am to 5pm, excluding public holidays.

We are happy to provide our clients with out of hours support, short term telephone support or a variety of combinations that can be tailored accordingly.

In addition to our standard ticket and telephone support service, FAQ’s are freely available on line and can often negate the need for asking questions.