​We give you more time to build your business, with less time managing it

IndiCater creenshots

IndiCater are a specialist back office software provider working exclusively in the hospitality sector. Some might call us ‘niche’ and that’s OK, we intend to stand out from our competitors.

Our clients can expect our software to help control costs, drive efficiencies, save money and gain business insights. We help them do this by offering a suite of back office management modules which puts them in control of their business. With modules covering Finance, Profit, Employment, Stock, Recipe, Menus, Hospitality Ordering, Procurement and more, we’ve got every aspect of our clients operational needs covered.

We don’t have a so called ‘typical’ client – who wants to be typical?! Every one of our clients is unique and has their own specialist needs. As a result, we use our dynamic software as a foundation from which to carefully build a bespoke and branded system, paying maximum attention to a clients specific operational requirements.

Clients are both single and multi site businesses, both big and small: every business receives the same level of commitment, attention to detail and intelligent thinking. Our charging structure is transparent, we don’t like hidden surprises any more than our clients. Costs are broken down into 3 clear elements:

 

Set Up & Branding

Monthly Module Licence Charge

Training & Development

As you might expect, the greater the number of sites, the greater the discounts available.

Oh, and did we mention that our software was designed by foodservice entrepreneurs who understand how operations tick?

Whether you work in Contract Catering, Restaurants and Bars, Hotels, FM, Healthcare, Visitor Attractions or Leisure, if the provision of food and beverages is the reason you’re in business, we’re here to support you.

You’ll be glad you came.

Mobilisation

Investing significant time and energy in the planning and system delivery process sets us apart from the competition

Mobilisation is critical to the success of any project.  Spending time at the outset, configuring the system to match our clients internal business rules, pays significant dividends in the value that is derived from engaging with IndiCater.

A “typical” implementation takes between 8-12 weeks, working with our default system. There is a defined process to work with for any implementation, with two-way communication channels fully available and open to drive the project forward.  In summary, once client confirmation of a project has been received the following steps are actioned:

  • Head of Terms

    We will create our Head of Terms documentation This is the “in principle” terms so that we can then commence the implementation process and get your website set up. It is shared at an internal project meeting, used to inform the contractual agreement and handed over to the mobilisation team.

  • TeamWork for mobilisations/activations

    TeamWork allows both parties to view the progress of the implementation; it is a communication tool with tasks allocated to the appropriate people and clearly shows milestones, completed actions and timescales.

  • Weekly Project Calls

    Your dedicated mobilisation manager will have a weekly project call with your internal project team to update them on the progress of the project.

  • Project Meetings

    Regular project meetings as defined in mobilisation charge will be held with your team to update you on the status of our implementation process.

  • Ways of Working Customisation

    During mobilisation we create a “Ways of Working” document which is handed over to you as a User Guide once signed off, prior to going live.

Ongoing Support & Training

We are very proud of the support that we offer

Our support desk is manned by a dedicated team of professionals based at our offices in Reading. We have made a commitment not to outsource our customer support and believe that its place is at the heart of our office space, in the heart of our business.

For the majority of system queries, our users will find the answers they need on our Knowledge Base. This provides instant online access to user guides, tutorial videos and frequently asked questions.

Registered users also have access to our ticket support system, providing answers to more complex individual queries. One of our support team will normally respond to tickets within one business day. Gatekeepers have additional access to a telephone support number.

Our ticket and gatekeepers service are both available Monday to Friday 9am to 5pm, excluding public holidays. We are happy to provide our clients with out of hours support, short term telephone support or a variety of combinations that can be tailored accordingly.

In addition to our standard support we also offer a range of training courses to suit client needs and budgets. The bespoke and tailored nature of the courses ensure that we deliver the agreed upon process, and the emphasis, that is important to your individual business needs.

We offer a variety of training styles to suit clients needs:

Online Refresher Training

Chosen Onsite Training

Training at IndiCater Offices

Training can be delivered at our offices in Reading; at a client’s chosen location or as an online refresher course. Training can be delivered in groups or on a one-to-one basis.

Request a demo

Our friendly sales team would be pleased to offer a variety of support packages to suit a combination of client needs and budgets.

IndiCater Limited

400 Thames Valley Park Drive,
Thames Valley Park,
Reading
RG6 1PT


t.
+44 (0)333 240 0470
e. support@indicater.com

A free bus service operates every 10 to 15 minutes throughout the day between Reading Station and Thames Valley Park. Further details are available here.