​Driving efficiency using mobile meal ordering

Exponentially improve the mealtime experience whilst reducing waste and controlling food costs. This module puts you in CONTROL of this complex and essential residential wellbeing service.

  • Meal Ordering
  • Kitchen Production
  • Offline Capability
  • Wastage
IndiCater creenshots

Using hand held devices, the Patient and Resident Ordering module enables hospital patients and care home residents to choose their meals closer to the time of service – delivering their menu choice, not one chosen by a previous patient or resident.

In addition to improving levels of patient and resident satisfaction, the module offers a truly personalised and contemporary service whilst dramatically reducing kitchen over-production and waste. Orders are received directly by the kitchen and special dietary needs are catered for at every level.

With nutrition playing such a key role in a patients or residents well-being, the module ensures accurate meal time data tracking and reporting.

Simply put, Patient and Resident Ordering revolutionises the patient dining experience. Delivering improved services, order flexibility, driving down kitchen production costs and waste, and driving up well-being – this module is exactly what the doctor ordered.

Tailored to your taste

Designed around the 'Pay As You Go' principle, you select the key features that you would like activated

​Instant ordering

Online ordering at the patient or resident’s bedside direct to the kitchen

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​Service flexibility

​Orders can be linked to one or multiple kitchens; choice of ward and bed configurations

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​Menu management

​Unlimited fields for displaying menu choice; create both dietary and allergen information

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​Kitchen production costs

​Production schedules automatically created from patients orders. Record waste by recipe or weight

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Management controls

Option to approve all or selected location orders for additional administrative control

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​Offline capability

Offline orders can be placed and uploaded when an internet connection becomes available

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The prescription for nutritional well-being

The module provides outstanding benefits to patients, care home residents and caterers alike, offering a complete online system for managing dining services within a healthcare or residential well-being environment. The module can be used by either single or multiple service locations, and can be used offline if required, with data uploaded when an internet connection becomes available.

Improved satisfaction and cost controls are achieved through:

  • Menu choice can be made closer to service times
  • Menus can be updated easily and quickly by the kitchen
  • Dietary requirements can be addressed with ease
  • Caterers can reduce wastage and over production
  • Simple survey tool provides immediate diners feedback
  • Reports function can provide detailed nutritional and delivery intelligence

Revolutionising patient dining

Working closely with the team at G4S, IndiCaters Patient Dining system is in use at the Liverpool Women’s NHS Foundation Trust and Central Middlesex Hospital, with a roll out program underway across other locations within the G4S estate.

IndiCater’s Patient Dining platform enables G4S hospital catering teams to effectively manage the complex steps involved in taking and processing patient orders. From placing an order at the bedside through to tracking individual and consolidated bed or ward requirements – Patient Dining works equally well with alternative service methods, whether pre packed or cooked fresh on site. Nutritional data and meal costs are fully tracked whilst driving down both kitchen production costs and wastage.

Menu Management

Functionality to change and manage menus

Control Costs

Full control of food costs and wastage

User Flexibility

System can be configured for specific room and bedside layout

IndiCater’s patient dining module has transformed the way we deliver this complex aspect of our business

Terry Tredget, Director of Catering Services, G4S

Download G4S case study


Request a demo

Our friendly sales team would be pleased to offer a variety of support packages to suit a combination of client needs and budgets.

IndiCater Limited

400 Thames Valley Park Drive,
Thames Valley Park,

+44 (0)333 240 0470
e. sales@indicater.com

A free bus service operates every 10 to 15 minutes throughout the day between Reading Station and Thames Valley Park. Further details are available here.