A transformation in the way in which patients and care home residents order their meal time requirements. Using a mobile device such as an ipad, staff visit the patient or residents bedside and enter their order directly onto the system. Menus are pre loaded and contain full nutritional information. All orders are transmitted directly to the kitchen if wi-fi is available, or stored and downloaded at a later point.
CLOSEDriving efficiency using mobile meal ordering
Exponentially improve the mealtime experience whilst reducing waste and controlling food costs. This module puts you in CONTROL of this complex and essential residential wellbeing service.
- Meal Ordering
- Kitchen Production
- Offline Capability
- Wastage
Using hand held devices, the Patient and Resident Ordering module enables hospital patients and care home residents to choose their meals closer to the time of service – delivering their menu choice, not one chosen by a previous patient or resident.
In addition to improving levels of patient and resident satisfaction, the module offers a truly personalised and contemporary service whilst dramatically reducing kitchen over-production and waste. Orders are received directly by the kitchen and special dietary needs are catered for at every level.
With nutrition playing such a key role in a patients or residents well-being, the module ensures accurate meal time data tracking and reporting.
Simply put, Patient and Resident Ordering revolutionises the patient dining experience. Delivering improved services, order flexibility, driving down kitchen production costs and waste, and driving up well-being – this module is exactly what the doctor ordered.
Tailored to your taste
Designed around the 'Pay As You Go' principle, you select the key features that you would like activated
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Instant ordering
Online ordering at the patient or resident’s bedside direct to the kitchen
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Service flexibility
Orders can be linked to one or multiple kitchens; choice of ward and bed configurations
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Wards and bed configurations can cause confusion when using manual order systems. Orders get lost, patients and residents may move location, all of which is a logistical challenge for caterers wanting to provide an efficient service. Our software can be configured according to the layout and structure of the wards or residential areas, putting the caterer in control and providing an efficient service that handles structure and change with ease.
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Menu management
Unlimited fields for displaying menu choice; create both dietary and allergen information
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Patient Dining offers total management and flexibility of menus. Unlimited fields enable caterers to enter all the menu dishes they require and make any updates & changes at the click of a button. All menus have the facility to present full dietary and allergen information broken down into individual dishes.
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Kitchen production costs
Production schedules automatically created from patients orders. Record waste by recipe or weight
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The electronic collection of menu orders provides a platform for orders to be immediately transmitted to the production kitchen. The benefits of this are significant, from the reduction in waste; accurate purchasing management; timely meal production and bedside delivery. Clients report significant financial savings, supported by exceptional reporting including waste.
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Management controls
Option to approve all or selected location orders for additional administrative control
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All of IndiCaters tools and modules are designed to provide additional management controls in the provision of all foodservice needs. Patient Dining provides the caterer with a tool to approve all orders placed, ensuring that nothing is overlooked or overordered.
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Offline capability
Offline orders can be placed and uploaded when an internet connection becomes available
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Our experience in this sector has showed us that many hospitals and care homes are not fully wi-fi enabled in every location. Crucially, our software has been designed to take orders away from wi-fi enabled areas, and orders can be downloaded at a later point when there is a connection available. This has been an extremely well received aspect of our platform, offering additional versatility and flexibility.
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The prescription for nutritional well-being
The module provides outstanding benefits to patients, care home residents and caterers alike, offering a complete online system for managing dining services within a healthcare or residential well-being environment. The module can be used by either single or multiple service locations, and can be used offline if required, with data uploaded when an internet connection becomes available.
Improved satisfaction and cost controls are achieved through:
- Menu choice can be made closer to service times
- Menus can be updated easily and quickly by the kitchen
- Dietary requirements can be addressed with ease
- Caterers can reduce wastage and over production
- Simple survey tool provides immediate diners feedback
- Reports function can provide detailed nutritional and delivery intelligence
Revolutionising patient dining
Working closely with the team at G4S, IndiCaters Patient Dining system is in use at the Liverpool Women’s NHS Foundation Trust and Central Middlesex Hospital, with a roll out program underway across other locations within the G4S estate.
IndiCater’s Patient Dining platform enables G4S hospital catering teams to effectively manage the complex steps involved in taking and processing patient orders. From placing an order at the bedside through to tracking individual and consolidated bed or ward requirements – Patient Dining works equally well with alternative service methods, whether pre packed or cooked fresh on site. Nutritional data and meal costs are fully tracked whilst driving down both kitchen production costs and wastage.
Menu Management
Functionality to change and manage menus
Control Costs
Full control of food costs and wastage
User Flexibility
System can be configured for specific room and bedside layout
IndiCater’s patient dining module has transformed the way we deliver this complex aspect of our business
Download G4S case study
DownloadRequest a demo
Our friendly sales team would be pleased to offer a variety of support packages to suit a combination of client needs and budgets.
IndiCater Limited
400 Thames Valley Park Drive,Thames Valley Park,
Reading
RG6 1PT
t. +44 (0)333 240 0470
e. sales@indicater.com
A free bus service operates every 10 to 15 minutes throughout the day between Reading Station and Thames Valley Park. Further details are available here.